Indie Impress store policy: no return/exchanges on used, faded, broken, or open items no exceptions. If an item is returned unopened you are responsible for return ship fee. Please make sure you enter correct address at the time of checkout in shipping address box (remember to include apartment number) otherwise your order could be sent to the incorrect address. If so you are responsible for reship fees. Also, you must inform us of correct waist size and measurements at time of purchase/checkout. No return/refunds on any custom items including waist beads, anklets, etc. Thanks
